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All products sold by Master Canopies are warranted to be top quality and shipped in the shortest possible time. In the event anything wrong happens, we will deal with it at once and reduce losses as far as possible.
Master Canopies warranty claims include, but are not limited to:
Master Canopies reserves the right to make the final judgment on any warranty disputes, which includes the final determination of the cause and responsibility of damages as well as the final determination of warranty solution and response.
Rest Easy Knowing You Are Covered.
The lifetime of the product depends on the actual use, all print products made by Master Canopies has a warranty period.
The warranty period of all hardware, accessories and graphics is one (1) year. If the product is damaged by non-human factors within one year, the products can be replaced. Please check whether the hardware, accessories and graphics are in good condition first after receiving the product. If the quality problems arise within 7 days after you receive the product, we will replace the product for free and undertake the shipping fee. If the quality problems arise 7 days later after you receive the product, we will replace the product for free, but we won’t undertake the shipping fee.
If the quality issue is incurred when receiving the products, first please check whether the outer box is damaged or not. If there is any damage to the outer box, please take photos of the damaged box and products in time. If the outer box is not damaged, please take photos of the damaged products. Please submit a dispute via email with issue description and photos of all damaged products when you receive the products and find the damages. After receiving photos related to quality problems, we will make compensation for the damaged products after verification.
We do not accept returns and exchanges when the color of the graphic is faded due to long-term use.
Please do not use the tents in extreme weather, such as heavy rain and wind, otherwise, they would be damaged.
We know the quality is the top of a bright business, so we take it seriously.
We promise if any problem happens, we will NEVER pass the buck. We attach great importance to the after sale service, so please contact our customer service representatives the first time, Master Canopies will find the best solution that mitigates the loss in the shortest time.